Can I receive a refund for a manual cancellation?

Yes. If your request has not yet been reviewed, you can cancel it and receive your credits back.

How do I purchase more credits?

You can buy credits directly in the app. Discounted bundles are available depending on quantity.

No. Once purchased, your credits do not expire and can be used at any time.

Can I get a refund if my item is too worn to be verified?

Yes. If wear prevents proper evaluation, your authentication is canceled and credits are returned to your account.

What does Unsupported Category for Authentication mean?

If the category you're looking to submit is not listed under the brand in the app, we do not offer authentication for that item at this time. We’re always working to expand our supported categories.

Can I get a refund if my authentication was not completed?

Yes. If your item receives an Unable to Verify result or cannot be reviewed due to missing photos, credits are automatically refunded.

Why does the quality of authentic items vary?

Authentic products may have slight differences depending on production batch or factory location. Reviewers are trained to distinguish acceptable variations from signs of counterfeit manufacturing.

Why might stitching or tags cause a failed result?

Authentic items follow strict manufacturing standards. Irregular thread placement, incorrect font sizing, or alignment issues are strong indicators of unauthentic production.

Another platform gave me a different result. Why?

Authentication is a nuanced process, and differences can arise due to reviewer methodology, reference sources, or photo quality. CheckCheck relies on a structured process and dual-review system.

What are common reasons for a NOT PASS result?

Inconsistencies in stitching patterns, logo spacing, font types, label shape, construction method, or packaging are the most frequent reasons for a NOT PASS result.

Why did my result change after a second review?

Quality control may trigger a second review if doubts arise. If a PASS becomes Unable to Verify, or a NOT PASS is overturned, you will be notified and credits will be issued when appropriate.

Why was my item marked as Unable to Verify?

The authentication could not be completed due to missing images, poor photo quality, or limited reference data. In such cases, credits are automatically refunded.

Why was my item marked as NOT PASS (not authentic)?

Critical elements such as logos, label formats, construction details, or materials showed inconsistencies when compared with known authentic examples.

Why was my item marked as PASS (authentic)?

The item’s stitching, labels, structure, and materials aligned with verified authentic references for its model and brand.

Can you authenticate an item without the original box?

In most cases, yes. However, for some models, the box label is an important reference point. If it’s required and missing, you will be notified.

Can you authenticate used or worn items?

Yes, as long as the item is not excessively worn. If the condition prevents accurate evaluation, the authentication cannot be completed and credits will be refunded.

What happens if I forget a required photo?

If any required photo is missing or unclear, you will be contacted to provide a resubmission. Delays may occur while waiting for the missing images.

Why is my authentication taking longer than expected?

Delays can occur when additional photos are requested or during high-volume periods. Once new photos are received, the review continues based on your original turnaround selection.

Do I need to upload additional photos?

Only if requested. You will be notified through the app if more images are needed to complete the authentication.

Why was my result delivered late, even though it was completed?

System delays or reviewer availability can sometimes lead to late delivery. If this occurs, credits may be refunded as a courtesy.

How do I submit an item for authentication?

You can start a new authentication request in the CheckCheck app on the App Store or Google Play by following the guided steps and uploading the required photos.

What happens if I upload more photos during the review?

When new photos are added, the review restarts. Your result will be delivered within the turnaround option you originally selected.

Frequently Asked Questions (FAQ)

Is CheckCheck going to add more brands and categories in the future?

Yes, we are always looking to expand our catalog of items we are authenticating.

Brand, Serial, and Microchip Questions

Which brands can CheckCheck Authenticate in the luxury/ designer category?

We currently authenticate a wide range of leading brands, including Amiri, Alexander McQueen, Bally, Balenciaga, Bottega Veneta, Burberry, Bao Bao Issey Miyake, BVLGARI, Chanel, Cartier, Celine, Chloé, Ferragamo, Coach, Christian Louboutin, Dior, Dolce & Gabbana, Giorgio Armani, Givenchy, Fendi, Goyard, Gucci, Emporio Armani, Hermès, Louis Vuitton, MCM, Prada, Miu Miu, YSL, Yohji Yamamoto, Tory Burch, Tom Ford, See by Chloé, Stella McCartney, Tod’s, MM6 Maison Margiela, Off-White, Loewe, Longchamp, Maison Margiela, MaxMara, Just Cavalli, Versace and more.

After Receiving Your Result

What if I disagree with my authentication result?

You may request clarification directly inside the app. If additional photos are needed, our team will prompt you. In rare cases, a re-evaluation may be conducted internally. Multiple repeat submissions of the same item are not supported.

After Receiving Your Result

Can I authenticate multiple luxury items at once?

Yes. CheckCheck supports batch submissions, especially for high-volume sellers and business accounts. Each item must still include its own complete photo set to ensure accurate review. To gain access to this feature please reach out to sales@getcheckcheck.com

Multiple Items & Bulk Uploads

Can CheckCheck authenticate repaired or refurbished luxury items?

Manufacturer (brand) repairs are often acceptable. However, aftermarket repairs, hardware replacements, repainting, or recoloring may prevent us from reaching a conclusive result and can lead to “Unable to Verify.”

Repairs, Alterations & Condition

Can you authenticate items without serial numbers, microchips, or date codes?

Sometimes. Many brands like Chanel, Louis Vuitton, Hermès, Cartier, and Van Cleef rely on identifiers for traceability. If an expected code, chip, or engraving is missing, damaged, or removed, we may be unable to verify authenticity.

Brand, Serial, and Microchip Questions

Can lighting or shadows affect my luxury authentication result?

Yes. Shadows or low lighting can obscure stitching, serials, logos, and micro-details. For the most accurate result, use bright natural or soft lighting and take close, focused shots of every required angle.

Photo Quality & Requirements

What happens if my photos are too dark, blurry, or missing key angles?

Poor image quality can limit our ability to confirm important brand details like stitching, engravings, stamps, lining, or hardware. If we cannot confidently authenticate the item, you may receive an “Unable to Verify” result and your credits will be automatically returned.

Photo Quality & Requirements

Can a buyer dispute a result using my COA?

No. The guarantee is non-transferable. Only the original submitter can file a dispute.

CheckCheck Guarantee

Does CheckCheck offer a guarantee for luxury authentication?

Yes. Luxury categories are covered under the CheckCheck Guarantee, which allows you to dispute a result under specific conditions. The guarantee generally requires clear photos, the item to remain in similar condition, and that the original user submitted the check. Full terms appear in-app.

CheckCheck Guarantee

Can I transfer a COA to a buyer?

Yes. You can freely share your digital COA link or file with buyers or marketplaces. However, the CheckCheck Guarantee only applies to the original account that submitted the item.

Digital Certificates of Authenticity (COA)

Do you provide a Certificate of Authenticity (COA) for luxury items?

Yes. For PASSED items in supported luxury categories, CheckCheck issues a digital Certificate of Authenticity (COA). This COA includes item metadata, a verification summary, and a secure digital link you can share with buyers. You can access it at any time inside the app or Business Dashboard.

Digital Certificates of Authenticity (COA)

Does choosing a faster SLA (4hr or 8hr) affect accuracy?

No. Whether you choose 4hr, 8hr, 12hr, or 24hr service, your item is reviewed using the same rigorous process and expert standards. Speed only determines priority in the queue — not the quality of your evaluation.

Authentication Results

How long does luxury authentication take with CheckCheck?

CheckCheck offers industry-leading turnaround times for luxury authentication. Depending on your selection, you can choose from 4-hour, 8-hour, 12-hour, or 24-hour review options. Before submitting your item, the app will display the exact estimated completion time for your selected SLA. All service levels use the same authentication standards and accuracy — the only difference is queue priority.

Authentication Results

Are your results 100% guaranteed?

We use strict internal standards, archived references, and trained reviewers often in dual-review to provide highly reliable opinions. However, no authentication service can be 100% perfect, especially using photos only. We aim to be as transparent and consistent as possible.

Authentication Results

Can my result change if I submit another check for the same item?

In the scenario that the initial result was “unable to verify” and the lighting or quality of the submitted images are drastically enhanced on the second go around, CheckCheck may come to a conclusive result (PASS/ NOT PASS).

Authentication Results

Why did my item receive “Unable to Verify”?

Common reasons include: - Missing required photos or angles - Blurry, dark, or low-resolution images - Extremely counterfeited and high risk item - Heavy wear or damage hiding key details - Very rare or unusual items with limited reference data In these cases, credits are typically refunded.

Authentication Results

What does “Unable to Verify” mean?

“Unable to Verify” means we could not confidently confirm authenticity with the information available. This is not the same as deeming the item as inauthentic, it reflects insufficient or limited evidence (e.g., missing angles, poor image quality, or rare models with limited references).

Authentication Results

What does a NOT PASS result mean?

NOT PASS means our reviewers identified one or more details that do not match authentic examples from the brand—such as construction, materials, logos, labels, serials, hardware, or packaging. These points are summarized in your result remarks.

Authentication Results

What does a PASS result mean?

PASS means that, based on the photos and information you provided, our reviewers found no issues and the item is consistent with our verified authentic references for that brand and category.

Authentication Results

Is CheckCheck affiliated with designer brands?

No. CheckCheck is independent and provides expert third-party authentication based on internal standards and proprietary data.

Performance & Capacity

How does CheckCheck compare to competitors?

CheckCheck advantages: - Dual human expert authenticators - No hardware needed - Most competitive pricing - Fast SLAs - COA + QR anti-spoofing - Digital fingerprinting - Multi-category coverage - Competitors often require hardware, provide less accuracy, or have slower category expansion. - Enterprise tools

Performance & Capacity

How widely used is CheckCheck?

- 10,000+ resellers worldwide - 3.3M app downloads - Over $1B in items authenticated - Industry standard in photo-based authentication

Performance & Capacity

Are you officially partnered with TikTok Shop?

Yes, CheckCheck is an official TikTok Shop Authentication Partner globally.

Performance & Capacity

How fast and scalable is CheckCheck at enterprise volume?

- 24/7 global operations - Minutes-to-hours authentication - API designed for marketplace-scale concurrency - Supports 10,000+ sellers and millions of buyers

Performance & Capacity

What can the business dashboard do?

- Download COAs - Review past authentications - Track volume & usage - Manage API keys & webhooks - Access reporting & analytics

Data Security

How is data secured?

- Encrypted pipelines - Secure data storage - Server-side COA validation - PCI-compliant payment providers - Full audit logging via dashboard

Data Security

Are subscriptions or hardware required?

No hardware. No subscription. CheckCheck runs entirely through desktop, mobile, API, and scanner workflows.

Pricing & Tiers

What are your authentication prices for businesses?

Enterprise pricing is volume-based and typically ranges from: CheckCheck consistently offers the most competitive rates in the industry. Please reach out to sales@getcheckcheck.com to learn more or fill out this form to apply: https://tally.so/r/me40gQ.

Pricing & Tiers

Does CheckCheck offer a financial guarantee for businesses?

Yes, every business check includes a built-in CheckCheck financial guarantee: If an authenticated item is later proven counterfeit, CheckCheck covers the value of the item through our claims process

Operational Workflows (Marketplace & Warehouse)

How does CheckCheck help warehouses?

When integrated at the intake step: - Every item is authenticated & documented before it becomes a sellable asset - Brands and marketplace reputation are protected - No in-person authenticators required - COAs streamline downstream operations CheckCheck Overview Deck

Operational Workflows (Marketplace & Warehouse)

How does CheckCheck help marketplaces reduce fraud?

By embedding authentication before shipment or at warehouse intake, CheckCheck prevents: - Counterfeits reaching customers - Refunds, disputes, chargebacks - Reputational damage - Re-circulation of fraudulent goods CheckCheck Overview Deck

Operational Workflows (Marketplace & Warehouse)

Do you support barcode scanning or batch intake?

Yes. High-volume sellers and warehouses can submit checks using: - Barcode scanning - CSV/batch intake - On-device camera capture

API, SDK & Technical Integration

What systems does the API work with?

Web, mobile, and backend systems — flexible support for any marketplace architecture.

API, SDK & Technical Integration

What does the integration allow you to automate?

- Submission of photos from sellers or warehouse intake - Real-time authentication status updates - Triggered fulfillment - Automatic COA generation - Fraud detection - Return re-verification - Reporting & audit trails

API, SDK & Technical Integration

How do platforms integrate CheckCheck?

Through any of the following: - REST API - SDK - Webhooks - Shopify integration - Barcode-based intake flow - Bulk image upload tools

API, SDK & Technical Integration

Can COAs be forged or copied?

No. Each COA is validated directly through our servers and tied to the specific product authenticated, making replication impossible.

COA & Digital Fingerprinting

Do business authentications come with a Certificate of Authenticity (COA)?

Yes. Every approved item receives a digital COA containing: - Unique non-reproducible QR code - CheckID - Timestamp - Full result summary - Authenticator-level details - Server-side validation (prevents forgery) - COAs are accepted by major banks, PayPal, Whatnot, TikTok, and more.

COA & Digital Fingerprinting

What are the business SLAs for authentication?

CheckCheck offers four service tiers for luxury, apparel, sneaker, and collectible checks: We can put our SLAs start from 5 minutes and go up depending on the category. Business clients can select SLA per category or integrate dynamically via API.

Turnaround Time (SLA)

Do you support sellers worldwide?

Yes. CheckCheck offers 24/7 global authentication coverage.

CheckCheck for Business

Which categories do you authenticate for business clients?

- Luxury handbags - Wallets & SLGs - Designer clothing - Streetwear - Sneakers - Jewelry - Watches - Collectibles - Accessories (sunglasses, belts, scarves, etc.)

CheckCheck for Business

What makes CheckCheck’s authentication more accurate than other services?

CheckCheck stands out through: - Dual expert human authentication (two independent checkers review each item) - We are a native tech-forward platform with AI-assisted pre-screening for pattern detection Global category-specialized teams - Continuous spend and develop R&D training loops and feedback loops - Intensive training and evaluations Rigorous onboarding process for team Industry-leading accuracy rate - All items at a business level are backed by our CheckCheck Guarantee

CheckCheck for Business

What is CheckCheck for Business?

CheckCheck for Business is an enterprise authentication infrastructure that allows marketplaces, warehouses, retailers, and high-volume resellers to verify inventory before it reaches customers. Using dual human experts + AI and API-based workflows, CheckCheck delivers trust at platform scale with increased operational efficiency.

CheckCheck for Business

How do I apply for a business account?

Fill out the business inquiry form on our website or email us with your company name, website, volume estimates, and required categories. Our team will follow up with next steps and pricing. Form to fill out attached: https://tally.so/r/me40gQ

CheckCheck for Business

Do you provide documentation for enterprise clients?

Yes. We offer technical documentation, SOP suggestions, and onboarding materials so your team can seamlessly adopt CheckCheck in your workflows.

CheckCheck for Business

How does integration work for platforms?

We can integrate via API or platform tools so checks can be triggered directly from your system. Our team will work with your technical and operations teams to design flows that fit your marketplace or business model.

CheckCheck for Business

What benefits do business clients get?

Business accounts can access: - Bulk or tiered pricing - Higher throughput and priority handling - Dedicated dashboards or API integration - Reporting tools for usage, dispute reduction, and performance - Support from an account manager and 1 on 1 customer service - Access to Quickest SLA - Brand/Model Request to add into catalog CheckCheck Guarantee - Marketing/Collab Opportunities - Shopify Integration

CheckCheck for Business

Who is CheckCheck for Business designed for?

CheckCheck for Business is built for marketplaces, consignment stores, resale platforms, pawn and luxury shops, and high-volume sellers that need scalable third-party authentication across multiple categories.

CheckCheck for Business

Do different categories cost different amounts?

Yes. Different item types and service speeds can use different credit amounts. You’ll always see the required credits before submitting a check.

Pricing & Credits

Can I get a refund for unused credits?

As a general rule, credits are non-refundable once purchased, but credits for incomplete or canceled checks (e.g., “Unable to Verify” or manual cancellation before review) are returned to your account. For billing issues, contact support.

Pricing & Credits

Do credits or plans expire?

Yes, credits expire within 24 months (2 years) from purchase date. Subscription-only benefits (like bonus checks) may be tied to an active subscription and can be lost when you cancel. Check the specific plan terms in the app.

Pricing & Credits

What is the Premium subscription?

The Premium subscription is an optional plan for frequent users that gives you a recurring bundle of checks at a better value than pay-as-you-go. Depending on the current offer, Premium may include benefits such as bonus checks, lower per-check cost, or other member perks. The exact features and pricing for Premium are shown in the app before you subscribe. (We need to consider how to answer this question to make it IAP friendly)

Pricing & Credits

What are bonus checks?

Bonus checks are extra authentication checks that come included with certain promotions or subscription plans. They work just like regular checks but are usually used first before your paid credits. Bonus checks are only available while the qualifying plan or promotion is active and may be removed if you cancel or change your plan. (We need to consider how to answer this question to make it IAP friendly)

Pricing & Credits

What is a credit plan or subscription?

A credit plan or subscription is an option that gives you a recurring bundle of credits (and sometimes bonus checks or reduced per-check pricing) at regular intervals. It’s designed for frequent users. (We need to consider how to answer this question to make it IAP friendly)

Pricing & Credits

How do I purchase credits?

You can buy credits directly in the app using the available payment methods. We offer different bundle sizes, often with discounts for larger packages.

Pricing & Credits

What are credits in CheckCheck?

Credits are the digital balance you use to pay for authentication checks. Each check uses a certain number of credits based on the item category and service level (e.g., standard vs faster turnaround). (We need to consider how to answer this question to make it IAP friendly)

Pricing & Credits

How do I contact support from inside the app?

Use the “Help” or “Support” section in the app settings. From there, you can send a message, attach screenshots, and include your reference number so we can assist you faster.

How It Works (App Functionality & How-To)

Can I edit or add photos after submitting?

Yes, users can submit additional photos after a check has already been submitted.

How It Works (App Functionality & How-To)

How do I view or share my results?

For all categories and results, you can generate a shareable certificate of authenticity (COA) or link to show buyers or keep for your records.

How It Works (App Functionality & How-To)

Where can I see the status of my check?

Go to your “History” or “My Checks” section in the app. Each request shows its status (e.g., Pending, In Review, Completed, Unable to Verify) and the time it was last updated.

How It Works (App Functionality & How-To)

How do I know which photos to upload?

The app provides a step-by-step photo guide based on the item type you choose. You’ll see required angles (front, back, tags, logos, etc.) and can’t submit until all required slots are filled.

How It Works (App Functionality & How-To)

How do I start an authentication in the app?

Open the CheckCheck app, tap “New Check” (or similar), select the brand and item category, then follow the on-screen photo checklist. Once you upload the required images, confirm your credits and submit.

How It Works (App Functionality & How-To)

Why did my accessory or jewelry item get “Unable to Verify”?

Common reasons include: - Missing or unreadable engravings - Extreme polishing or repair work - Small items with un-capturable details - Insufficient angles - Rare or limited-edition models without publicly available references - Very worn stamping or etching We return “Unable to Verify” when evidence is insufficient not because the item is assumed fake.