FAQ

Basic Questions

Hello!
In order for us to determine the authenticity of your sneakers, we have an extremely thorough investigation process. We look at the insole stitching, size tag, box tag, back of insole, and overall outer appearance. These parts of the sneakers are what we at CheckCheck specifically review and mastered. We do regret to inform you that your sneakers are a NOT PASS based off of our investigation.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
The result is UNABLE TO VERIFY due to a few potential reasons reasons listed below: -Images submitted did not meet the quality of what our team requires to verify the shoes -Additional photos were needed (these remarks could be found on your additional photos requested by our team) -We do not have sufficient data to authenticate these sneakers

This is a very rare case scenario but we believe that giving you an assumed answer without reason is worse than being completely transparent with you. Your credits have been automatically refunded to your account! Please try submitting your check again!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We have found specific discrepancies in these parts of the Heel Part of Insole Stitching:
1. Stitching Threads
2. Pattern and Placement of Stitching,
3. Stitching Material
4. Spacing Between Stitching
5. Curvature of Insole Stitching.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We have found specific discrepancies in these parts of the Back of Insole:
1. Pattern and Placement of Glue Marks
2. Curvature of Insole
3. Back of Insole Slits

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We have found specific discrepancies in these parts of the Size Tag:
1. Font
2. Spacing of Letters
3. Font Numerical Location
4. Material of Size Tag

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hey there,
We have found specific discrepancies in these parts of the Box Tag:
1. Material of the Box Tag
2. Font Size and Spacing

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We have found specific discrepancies in these parts of the Date Code:
1. Spacing of the letters on the date code
2. Font of the date code

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
In order for us to determine the authenticity of your sneakers, we have an extremely thorough investigation process. We look at the insole stitching, size tag, box tag, back of insole, and overall outer appearance.
These parts of the sneakers are what we at CheckCheck specifically review and mastered. We are glad to let you know your sneakers are a PASS based off of our investigation.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
It looks like our legit checkers have requested additional photos recently. Please add additional photos through the app and let us know! Thank you!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hi there, absolutely!
We went ahead and refunded the credits of the check that you inquired about.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
Looks like the checkers have requested additional photos! Once additional photos are required your check needs to get reviewed all over again. From the time your additional pictures are resubmitted it will take as long as the allotted time for the plan you purchased.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
Yes, we can. We went ahead and refunded your credits!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We apologize for the inconvenience. Please make sure you are on the latest version of the app. We went ahead and refunded the credits for this check to your account balance. Please resubmit the check along with the updated photos of the back of insole, size tag, insole stitching, and box label.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
There are several reasons why we were not able to complete the check. Either there are missing photos that we require to complete the check, photo guidelines were not followed, and or the quality of photos are at a place where we are not able to see specific details on the sneaker. We encourage you to resubmit the photos following our guidelines so that we may complete the check.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp

About Checking

Hello!
As our team consists of both human legit checkers and a sophisticated AI, it is slightly possible that an unintentional false positive or false negative can slip through the cracks. However, we have developed a standardized operational procedure that maximizes accuracy using both AI and co-authentication. We have over 100,000+ worth of checks through the years to build the best authentication service for our customers.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We regret to inform you that we have caught onto this much later than we are comfortable with. After second review of your sneakers, the result is finalized as NOT PASS. For the inconvenience, we have provided a code for 20 credits on us. Thank you for your understanding and again, we apologize for this error.

Use this code for 20 credits: [ENTER CODE HERE]
Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
We regret to inform you that we have caught onto this much later than we are comfortable with. After second review of your sneakers, the result is finalized as PASS. For the inconvenience, we have provided a code for 20 credits on us. Thank you for your understanding and again, we apologize for this error.

Use this code for 20 credits: [ENTER CODE HERE]
Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
We apologize for the inconvenience. It looks like our servers have an internal error. We are working diligently to make sure we are up and running again as soon as possible. Thank you for your patience!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
We apologize for the inconvenience. It looks like our servers had an internal error. The app is up and running now!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
The result is UNABLE TO VERIFY because these particular sneakers have not officially released yet. Thank you for understanding!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
Thanks for reaching out! Please make sure you are on the latest version of the app. We are sorry that you are having issues. We would like to further investigate on our side, can you tell us the following:

What is your Email:
What is your Order number
What kind of device are you using
Are you on the latest version of the app?
What part of the app did you have this issue in?

Thank you!

-CheckCheckApp
Hello!
Yes! We can verify your shoes without the box in most cases. Please feel free to submit the check at your convenience. In a scenario where we are unable to verify your shoes your credits will automatically be added back to your account!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
Yes! In most cases we can definitely legit check used pairs, granted they aren't in a very used condition. But we highly encourage you to submit the photos because if we can complete the legit check, then you can get a certified check! IF we cannot legit check the sneakers, you will automatically receive a refund in credits. It's a win-win!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
We understand that it can feel as though you may damage the sneaker but rest assured, if you are careful with the removal process and do it slowly, it is most definitely possible! To proceed with the legit check, we absolutely require the photos of the insole stitching and back of the insole to give you a result.

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
Most likely our checkers will request additional photos necessary to complete the check. Thank you for your patience!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
The credits have automatically refunded to your account because the result was unable to be verified. Thank you and we apologize for any inconveniences.

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
The checkers will request additional photos as needed! Thank you for your patience!

-CheckCheckApp

Refund & Finance

With CheckCheckApp, we do not issue refunds on any purchases of credits. It is all final sale. Thank you for your cooperation.
Hello! We went ahead and took the time to investigate the reason for your refund and it looks like we do not have additional photos to add for our checkers to complete the legit check. We have processed the refund and should be credited to your account immediately.

Thank you for your patience. If you have any questions, we will gladly assist you further.

-CheckCheckApp
Hello!
NOT PASS results mean that we went ahead and went through the legit check process and saw one or more errors on the sneakers that do not align with an authentic pair.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
PASS results mean that we have reviewed your sneakers and concluded that there are no errors. This specific sneaker is completely aligned with an authentic pair.

Thank you for your patience. If you have any questions, we will gladly assist you further.

-CheckCheckApp
Hello!
We apologize for the inconvenience, what is the reference number and email associated with the check?
You can find the reference number by going to “My Checks” tab in the app

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
It looks like the submission for your legit check is missing the box/box label! Unfortunately we are not able to proceed with the legit check until we are provided with it.

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
It looks like the submission for your legit check is not up to our photo guideline standard! Unfortunately we are not able to proceed with the legit check until we are provided with it.
Please submit your check again with the guidelines shown in link below:
https://getcheckcheck.com/en/check_request_example

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
Please refer to our explore page within the CheckCheck App to find similar sneakers that you have checked with us to compare the two!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
We sincerely apologize for the inconvenience that the check was late for we are experiencing very high volumes of submissions. For our delay, your credits have automatically been refunded to your account!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
Unfortunately the result is unable to verify because this specific sneaker is a bit too worn/used. This is a rare case scenario for us so we do apologize for any inconveniences. Your credits have automatically been refunded to your account!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp
Hello!
The quality control of your sneakers may vary depending on when and where the shoes were manufactured. Rest assured your sneakers are a Pass!

Let us know if you have any questions and we will gladly assist you further. Thank you!

-CheckCheckApp

Referral

Hello!
We offer a referral program to everyone to share our platform! How it works is for every user that signs up with your unique code, both you and the new user will get 1 FREE CREDIT.

If you are interested in a more in depth partnership, please give us the following information:
-Most active social media platform. (ie. Instagram, TikTok, Youtube, Facebook)
-User name @
-Email address associated with CheckCheckApp

Our team will review it and we will reach out to you.
Thank you!

-CheckCheckApp
Hello!
You can absolutely change it. Please select a unique referral code that is not too general and we will get back to you whether or not it is approved.
Thank you! We will get back to you ASAP!

(Codes like “Hype”, “Sneakerhead”, “Shoes”, will be rejected)

-CheckCheckApp
Hello!
Great news, your unique referral code {xxxxx} has been approved and is currently active. Make sure to post a story so we can share it on our social platforms as well!

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
Thanks for reaching out!
We do offer bulk pricing. We have plans for 500 credits, 1,000 credits, and 5,000 credits.
The pricing is as follows:
500 credits =$500
1000 credits =$900
5000 credits = $4,000

The bulk credit pricing plans are subjected to change based on numerous variables and are not applicable during a promotional period.

Let us know if you have any further questions or concerns. Thank you!

-CheckCheckApp
Hello!
We understand fully that there are other applications or sources to legit check your sneakers that may not fall parallel to our opinion. We at CheckCheck are confident in our ability to legit check through our sophisticated methods. After a second review with our team and the reference number provided, we stand by our choice.

Thank you for understanding and using our services!

-CheckCheckApp
Hello!
Please download the CheckCheck App on either your IOS or Android device! We look forward to serving you!

iOS App Store:
https://apps.apple.com/us/app/checkcheck-app/id1486562900

Android Google Play Store:
https://play.google.com/store/apps/details?id=com.getcheckcheck.client&hl=en_US&gl=US

Let us know if you have any further questions or concerns. Thank you!

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Partner With Us

All our authentication results are published here.

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